Billing Specialist AR and Collections

Location

Bengaluru, Karnataka, India

Salary

55000 - 120000 a year (Indian Rupees)

Description

What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.


Role and Responsibilities

  • Must be ready to support US working hours; 8:30pm IST to 5:30am IST
  • Perform account receivables collections and cash payment application in NetSuite
  • Make collection calls to recover overdue invoice payments over the telephone or email and escalate per policy
  • Communicate and resolve customer account queries by telephone and email
  • Document detailed customer account status notes for record and follow up 
  • Investigate, substantiate and prepare customer credits and/or bad debt write offs
  • Research, review and analyze data related to customer accounts, billing information and purchase contracts
  • Set up and register customer account with 3rd party payment portals such as Ariba or Coupa
  • Interact with data team to ensure appropriate reporting of billing and revenue data
  • Recommend and help implement improvements to data collection and reporting methodologies in the related billing systems
  • Work with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues
  • Review, validate, and process customer contracts in CPQ/SFDC system.
  • Make sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled
  • Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
  • Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams
  • Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules
  • Validate or escalate exceptions and customization requests
  • Respond to customer queries
  • Assist with customer vendor forms
  • Provide coverage and support to the other members of the billing team when required
  • Assist in providing support documentations for financial audits
  • Other ad-hoc duties as assigned.

Note: This is a contract role which will last 6 months.

Qualification Requirements

  • Bachelor’s degree in Business, Finance or Accounting
  • 1+ years of relevant experience
  • Fluent oral and written communication skills in English
  • Excellent customer service and organizational skills, with attention to detail
  • Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
  • Strong customer service, Excel and analytical skills
  • Good understanding of basic legal contract structure and revenue recognition concepts is a plus


Tools you will use

  • NetSuite/Oracle
  • Salesforce CPQ  
  • Microsoft Suites (Word & Excel)
  • Wrike Management tool
  • ZenDesk ticketing system
  • RingDNA

Perks of working at Wrike

  • 10 days of National and Festival Holidays per year
  • 18 days of paid vacation per year
  • 14 days of sick leave with a medical certificate per year
  • 5 uncertified sick days per year
  • Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
  • Personal Accident Insurance: Rs 50,00,000
  • Term Life Insurance: Rs 50,00,000
  • Up to 26 weeks of paid maternity leave for the first two children
  • 4 weeks of paid parental leave
  • 2 days off for volunteering with nonprofit charities
  • Broadband/Internet Reimbursement: INR 1500 per month
  • Night shift allowance
  • This position is available remote 

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

 

#LI-TS1

 



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Job type:

Remote job

Tags

  • system
  • support
  • financial
  • finance
  • management
  • senior
  • excel
  • legal
  • sales
  • recruitment
Sent 82 days ago
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