Billing Specialist Order Management

Location

Bengaluru, Karnataka, India

Salary

67500 - 120000 a year (Indian Rupees)

Description

What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.


Role and Responsibilities

  • Must be ready to support US working hours; 8:30pm IST to 5:30am IST
  • Review, validate, and process customer contracts in CPQ/SFDC system.
  • Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled.
  • Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
  • Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams.
  • Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules.
  • Validate or escalate exceptions and customization requests.
  • Work in SFDC, CPQ, Netsuite, Wrike, Zendesk.
  • Help with system limitations and/or issues.
  • Respond to customer queries and cancellation requests.
  • Help with customer vendor forms.
  • Provide coverage and support to the other members of the billing team when required.
  • Other ad-hoc duties as assigned.

Qualification Requirements

  • Bachelor’s degree in Business, Finance, Accounting or related
  • 1+ years of relevant experience
  • Fluent in verbal and written English
  • Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc
  • Strong organizational skills and self-motivation, ability to work both independently as well as part of a team.
  • Great attention to detail and the ability to see the bigger picture at the same time
  • Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines.
  • Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
  • Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Note: This is a contract role which will last 6 months.


Tools you will use

  • NetSuite/Oracle
  • Salesforce CPQ  
  • Microsoft Suites (Word & Excel)
  • Wrike Management tool
  • ZenDesk ticketing system
  • RingDNA

Perks of working at Wrike

  • 10 days of National and Festival Holidays per year
  • 18 days of paid vacation per year
  • 14 days of sick leave with a medical certificate per year
  • 5 uncertified sick days per year
  • Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
  • Personal Accident Insurance: Rs 50,00,000
  • Term Life Insurance: Rs 50,00,000
  • Up to 26 weeks of paid maternity leave for the first two children
  • 4 weeks of paid parental leave
  • 2 days off for volunteering with nonprofit charities
  • Broadband/Internet Reimbursement: INR 1500 per month
  • Night shift allowance
  • This position is available remote 

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

 

#LI-TS1

 



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Job type:

Remote job

Tags

  • system
  • support
  • accounting
  • management
  • senior
  • legal
  • sales
  • recruitment
Sent 82 days ago
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