Sales Manager

Location

Orlando, Florida, United States

Salary

50000 - 120000 a year (US Dollars)

Description

How do you want to make an impact?

Have you struggled to find purpose with your work?  Are you looking to make an impact in someone’s life on a daily basis?  If so, then GoHealth is where your search ends! 

About GoHealth

Our mission is to improve access to healthcare in America.  We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs.  As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service.  This is where you come in! Are you ready to grow with us?

About the role:

The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.

What is Takes to be Successful

• Lead a team of 10-20 sales agents
• Understand, in detail, all of GoHealth's policies and procedures
• Meet and exceed AEP's expectations for working hours
• Must understand and possess Emotional Intelligence to be successful in the role.
• Lead a team of multiple agents through different techniques of mentoring; but also lead by example and sell policies over the phone yourself.
• Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more
• Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
• Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
• Use reporting tools, product knowledge, and sales strategies to coach performance and manage accountability for direct reports
• Partner with support teams to improve call center operations
• Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
• Exemplify the top agent performance when selling individual insurance policies to consumers
• Participate in sales calls as part of monthly development and as needed based on business need during high volume periods such as AEP.
• Foster Team cohesiveness and engagement in all applicable environments (Sales Center or Remote/Virtual), encouraging feedback and openness
• Provide clear socialization and communication of the company’s values and culture. 
• Understand early indicators to employee dissatisfaction and drive agent retention.

Desired Attributes:

• 2+ years of managerial experience
• Bachelor's Degree or equivalent experience required
• Excellent problem solving and communication skills
• Outstanding customer focus, sales skills and telephone etiquette
• Able to work well within a team, while developing and motivating staff
• Confident, with a keen eye for business
• Ability to set, satisfy, and exceed targets
• Able and available to work nights, weekends, and extended hours if needed
• Licensed candidates preferred but not required 

Benefits and Perks

• Work Remotely
• Performance-based incentives
• Paid time off
• 401(k) program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Professional growth opportunities
• Generous employee referral bonuses
• Birthday celebration recognition
• GoHealth is an Equal Opportunity Employee

 

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Job type:

Remote job

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