Customer Development Representative

Location

Vancouver, British Columbia, Canada

Salary

65000 - 120000 a year (Canadian Dollars)

Description

Are you the kind of person who makes a good first impression?

Then Jobber might be the place for you! We’re looking for a Customer Development Representative to be part of our Success department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

The team:

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers. By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber. 

Whether by phone or live chat, our team is on standby waiting to explain the newest feature, help with functionality and custom workflows, or happy to accept feedback! This team thrives on constant communication with one another and with our customers, and plays a significant impact on the lives of entrepreneurs and business owners that utilize Jobber. 

The role:

Reporting to the Manager, Customer Setup, the Customer Development Representative will be one of the first touchpoints for customers who have recently purchased Jobber, so making a good impression is paramount. You’ll get the opportunity to further develop our success process by uncovering potential customers who could benefit from training or other success resources. While completing calls, you’ll look for ways to optimize efficiency and impact on our customers. You’ll increase the team's efficiency by ensuring these opportunities are passed to Onboarding Specialists to champion the relationship.

The Customer Development Representative will:

• Book calls with Product Coaches for new Jobber customers and identify existing customers who might be interested in training.
• Routinely complete a high volume of daily interactions in order to reach the maximum number of customers possible and increase the effectiveness and efficiency of calls
• Connect with potential customers through a variety of inputs (phone, chats, email). You'll be talking to small business customers around the world and in a variety of industries, so every day will be different!
• Work with Onboarding Specialists to provide the best customer experience and exposure to the Jobber product for our customers.
• Communicate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.
• Track key information for follow-up and analytics and ensure accuracy of information being shared.
• Continue to work on your skills through continuous feedback from other team members and leaders.
• Work with Setup Leadership and Senior Customer Development Representatives to brainstorm, plan and execute experiments that trial new ways of reaching our customers and communicating the value of onboarding at Jobber.

To be successful, you should have:

• Previous customer service experience. If you love people and want to create best in class experiences – this position is for you.
• The ability to be a self-starter. You will likely dial over 100 calls per day to effectively support the process. We need someone who is energized by moving fast, not depleted by it.
• Drive and tenacity. Not every customer will say yes or be interested in what you have to say. You should be motivated to consistently achieve results. Consistency is key.
• The ability to collaborate. You must establish strong relationships quickly and work with the Product Coaches and leadership to understand what is and isn’t working. 
• The ability to adapt and pivot. We’re an agile company and we need people who are able to pivot and change directions when required. 
• To be a strong and confident communicator. You have the ability to actively listen and converse with our customers, and get a true understanding of who they are and what they need.

Please note: The shift for this role is Monday to Friday from 8am to 5pm (within your timezone) and there is a potential requirement of working one day on the weekend every 4 weeks in the future.

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Job type:

Remote job

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