Support Engineer

Location

Worldwide

Salary

55000 - 90000 a year (s)

Description

EoT Labs and flagship project peaq were founded under the belief that a better trajectory for humanity exists. We’re focused on harnessing the power of modern technology to build a global, borderless, machine economy that works for all humans on earth – the 100%, not just the 1%.

Today, more than 20 industries are already being positively shaped by this next generation of apps built on the peaq network. This is an opportunity to join a team of performance-driven entrepreneurs, engineers, and creatives, on a mission to unlock the Age of Abundance.

Responsibilities

Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.
Monitor for insecure conditions and design fallback systems to support the stability of the network.
Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.
Respond to security alerts and incorporate incident response management.
Fixing issues and communicating back to the community.
Working on answering simple support requests from potential customers about peaq service.
Liaising between the tech team and the community and ecosystem projects.
Setting up a local proxy to debug outgoing Web3 requests.

Basic Qualifications & Requirements

Provide first and second-level support for blockchain.
Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.
Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.
Help users with transaction management and anomaly detection within blockchain transactions.
Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly
Interest in Cryptography skills.
Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).
Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.
Professional working knowledge of English language.
Customer handling experience.

Benefits

Remote first. You’ll be joining a team working from all over the world.
Flexible working arrangements. Create your own journey with flexible working schedules and locations.
The opportunity to build and contribute to high-impact projects in a new industry that will positively shape the lives of hundreds of millions of people.
High growth potential. Room to grow professionally, while learning new skills and working at the cutting edge of the decentralized Machine Economy.
A warm and open culture at an international organization with team members from all four corners of the globe.
An environment that values autonomy, team spirit and open communication.

We look forward to building the future with you.

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