Billing Specialist Order Management

Location

Bengaluru, Karnataka, India

Salary

67500 - 120000 a year (Indian Rupees)

Description

What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities

Must be ready to support US working hours; 8:30pm IST to 5:30am IST
Review, validate, and process customer contracts in CPQ/SFDC system.
Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled.
Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams.
Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules.
Validate or escalate exceptions and customization requests.
Work in SFDC, CPQ, Netsuite, Wrike, Zendesk.
Help with system limitations and/or issues.
Respond to customer queries and cancellation requests.
Help with customer vendor forms.
Provide coverage and support to the other members of the billing team when required.
Other ad-hoc duties as assigned.

Qualification Requirements

Bachelor’s degree in Business, Finance, Accounting or related
1+ years of relevant experience
Fluent in verbal and written English
Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc
Strong organizational skills and self-motivation, ability to work both independently as well as part of a team.
Great attention to detail and the ability to see the bigger picture at the same time
Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines.
Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Note: This is a contract role which will last 6 months.

Tools you will use

NetSuite/Oracle
Salesforce CPQ
Microsoft Suites (Word & Excel)
Wrike Management tool
ZenDesk ticketing system
RingDNA

Perks of working at Wrike

10 days of National and Festival Holidays per year
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities
Broadband/Internet Reimbursement: INR 1500 per month
Night shift allowance
This position is available remote

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

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