CashNetUSA Customer Service Representative

Location

Chicago, Illinois, United States

Description

Enova is seeking Customer Service Representatives in the states of Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, and Wyoming.  #BI-Remote     #LI-Remote

About the role:

Enova operates various consumer lending brands, each tailored to specific offerings and customer needs. As a Customer Service Representative, you will undergo a comprehensive 4-week training program to specialize in one particular brand. Post-training, your main role will involve delivering exceptional customer service and ensuring a positive experience for our customers.

Responsibilities:

• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts

Requirements:

• At least one year of call center experience
• Excellent communication skills for effective customer interaction, including phone conversations and detailed note-taking in computer systems
  
• Independent problem-solving capabilities
  
• Strong multitasking abilities to handle multiple priorities and adapt to changing situations
  
• Skill in deescalating complex customer interactions, along with a drive to exceed goals in a fast-paced, metric-driven environment, whether working in a virtual or office setting

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Job type:

Remote job

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