Customer Solutions Consultant

Location

New York City, New York, United States

Salary

50000 - 120000 a year (US Dollars)

Description

Location(s)

We are looking to hire someone based in the USA for this position.

About the Role

We’re looking for a Customer Solutions Consultant proficient in ERP solutions to help build one of the most elite customer organizations in enterprise tech.

What You'll Do

Serve as the expert solution architect to enable customers to achieve their desired outcomes by leveraging the Tropic Platform
Work shoulder to shoulder with our Account Managers to upsell and retain existing customers by:
- Joining our renewal & upsell process as Tropic’s in-house expert and strategic consultant
- Understanding existing customers’ pain points and highlighting Tropic’s solutions
- Resolving obstacles and challenges preventing customers from getting value from the Tropic platform
- Communicating the benefits of new functionality and how it will solve existing pain points
- Generating custom presentations and collateral
- Sharing insights from Tropic’s robust dataset
- Establishing trust with the client by representing Tropic as the future of Spend Management
Demonstrate competence, professionalism, executive presence, integrity, and humility
Enable Account Managers to have a deep understanding of Tropic Platform as it evolves
Collaborate well with the customer team
Have an entrepreneurial mindset that constantly seeks to improve how we deliver outcomes with the Tropic platform
Provide a world-class customer experience at every touchpoint
Participate in and enhance Tropic’s company culture by being positive, kind, hard-working, and accepting of all employees

What You're Looking For

A deepening of your career in Solutions Consulting or a transition to Solutions Consulting from another executive/client-facing role
Direct exposure to executive stakeholders at the fastest-growing tech companies on the planet
Experience at a hyper-growth startup
Opportunity to think creatively and solve unique business challenges
Uncapped personal and professional growth opportunities as Tropic continues to scale

What You’ve Done

3+ years experience in sales, sales strategy, customer success, consulting, or other customer/executive-facing roles, preferably within the financial sector
Proficiency in ERP solutions (specifically Netsuite, Quickbooks, & Sage Intacct)
Expertise in accounting systems and finance/procurement/accounting workflows
Exceptional verbal communication skills
Solutions-selling and solutions-oriented mindset
Willingness to go the extra mile for every single customer and project
Strong collaboration skills
Excellent organization, time management, and project management skills
Ability to adapt and excel at a high-growth startup
Track record of high-performance
Passionate about helping customers

Compensation

Specific to pay transparency laws, the annual salary range for this position begins at $90,000 and will include variable pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.

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