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6 Common Misconceptions About Merchant Services

If your online store accepts credit card payments, you will need a partner to facilitate those transactions. This is where merchant services come in.

7 Common Business Challenges That Can Be Solved With Outsourcing

Managing a business can be a daunting task because of the many challenges associated with it. Outsourcing can help you address challenges that most businesses will encounter.

How to Optimize Your Inbound Strategy for Mobile

Does your business have an online presence? If yes, then you might have already set-up your website, social media accounts, and plans for your content.

5 Tips To Decrease Cart Abandonment Rates in Your Online Shop

Did you know that cart abandonment can hurt your conversion rate?

How to Get Useful Feedback to Improve Your Customer Support

To provide your customers with complete assistance, conduct further inquiries about the customer’s concern. In short, ask for feedback.

Can You Guess Which Customer Support Trivia is a Myth?

Most business practices are based on misconceptions that keep them from providing the support that will truly satisfy customers. Let us take a look at some of these misconceptions.

The Advantages of Outsourcing Your Back Office Support Needs

Being the backbone of any organization, they make sure that the business runs as smoothly as possible. Therefore, making them a major contributor to a company’s success.

Guide to Setting Up Loyalty Programs in the Time of COVID-19

Brand loyalty is vital to the success of your business as it indicates a customer’s trust in your products or services.

Live Streaming for E-Commerce: Should You Try It For Your Brand?

Many businesses have leveraged the power of videos to help achieve their business goals. With COVID-19, video streaming is poised to become even more popular.

5 Best Practices on Credit Card Processing for Businesses

With this increase in credit card use for making payments, businesses must implement best practices when processing them as these types of transactions are most susceptible to identity theft.

Behind the Scenes: How Back Office Management Was Affected by the Pandemic

A few months already in the pandemic and, while concerning themselves with sales or dealing with customers, companies face the challenge of maintaining business flow during COVID-19.

5 Consumer Insights for E-Commerce Businesses in the Time of COVID-19

COVID-19 has changed the landscape of consumer shopping. As people continue to adjust to the new normal, customers are shifting their focus to online spending.

10 Examples of Great Customer Service in the Time of COVID-19

While direct responses to the impacts of the pandemic are incredibly admirable, many brands also focused their aid initiatives through customer service.

Why Tech Support Is Important To Your Business During COVID-19

Tech support will play a massive role in the switch from onsite to remote work. It is IT’s job to ensure that employees are prepared should your company decide to embrace the work from home setup.

E-Commerce Best Practices to Stand Out From the Competition

The rise in the popularity of e-commerce has been buoyed by the changes in the customer’s buying patterns. Consumers are now looking for convenience when looking for a product to buy.

5 Opportunities for E-Commerce Growth During COVID-19

While the imposed safety protocols continue to limit our movements, we have found convenience by shifting to the digital world.

How COVID-19 Has Accelerated Innovation in Merchant Services

With the continued innovation in business solutions today, it has become easier to transact with customers wherever they are.

Customer Support Trends in the Time of COVID-19

What can companies do to adopt an effective customer support strategy while tackling their employees’ safety? Here are top trends to provide efficient customer support in the time of COVID-19.

4 Reasons You Should Retain Customer Support During COVID-19

Customer retention has become even more challenging for businesses in the light of the COVID-19 pandemic.

6 Benefits of Outsourcing During the COVID-19 Pandemic

Your employees may be working from home temporarily, but what will happen if the situation normalizes? Outsourcing allows you to consider the long-term implications after COVID-19.