Multichannel eCommerce HelpDesk Software
| Founded year: | 2019 |
| Country: | Israel |
| Funding rounds: | Not set |
| Total funding amount: | Not set |
Description
ReplyDesk is a comprehensive ecommerce helpdesk solution designed for online sellers. It brings together all customer communication channels together into one integrated inbox, whether they be from social media platforms, shopping cart platforms, online marketplaces, or email inboxes. With automated helpdesk features like a customizable auto-responder, automatic service agent ticket assignment, SLA timers for ensuring timely replies, and AI-generated ticket summaries and replies, ReplyDesk includes all the tools sellers need to more efficiently manage their customer tickets and support teams.ReplyDesk also includes a multichannel order management platform that's fully integrated with its selection of help desk tools, enabling sellers to manage not only their multichannel communications from one place, but also their multichannel orders.
Facebook: https://www.facebook.com/ReplyDesk
Instagram: https://twitter.com/replydeskapp
