JioEVA (Jio Engage Virtual Assistant) is an AI-powered platform to enhance customer engagement by creating bots
| Founded year: | 2016 |
| Country: | India |
| Funding rounds: | Not set |
| Total funding amount: | Not set |
Description
JioEVA (Jio Engage Virtual Assistant) is an AI-powered platform that enhances customer engagement. It integrates voice, video, and text bots to provide real-time customer assistance across various platforms, including websites, Android and IOS apps, and phone calls.What are some unique features of JioEva?
Customizes conversations based on history- By using details from previous conversations, chosen language, and ticket progress, JioEva ensures that each interaction is customized and relevant to the user.
Supports multiple languages- JioEva supports conversation in more than 8 languages including English, Hindi, Tamil, Telugu, Kannada, Gujarati, Marathi, and Bengali.
User sentiment detection- JioEva can recognize verbal confirmations including nodding, can encourage users to ask questions during silence, can change the context of conversation based on user interruption and can also tackle abusive language usage.
Data entry through voice- JioEva is capable of recognizing and processing alphanumeric data, including PAN, Aadhaar number, PNR, Policy ID, and Ticket ID, through voice commands.
Seamless call transfer to agents- JioEva offers seamless call transfers to human agents. Bot can initiate the transfer automatically based on specific conditions or on user request.
