In hospitality, guest satisfaction is everything—and Customer Experience Management (CXM) ensures it. By combining data, personalization, and cutting-edge technology, CXM helps hotels craft memorable experiences that drive loyalty and revenue. This guide unpacks why mastering CXM is essential for standing out in today’s highly competitive hospitality landscape.
Why is Customer Experience Management Important in Hospitality?
Written by
aiht_india
16 days ago
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