Billing Specialist AR and Collections

Location

Bengaluru, Karnataka, India

Salary

55000 - 120000 a year (Indian Rupees)

Description

What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities

Must be ready to support US working hours; 8:30pm IST to 5:30am IST
Perform account receivables collections and cash payment application in NetSuite
Make collection calls to recover overdue invoice payments over the telephone or email and escalate per policy
Communicate and resolve customer account queries by telephone and email
Document detailed customer account status notes for record and follow up
Investigate, substantiate and prepare customer credits and/or bad debt write offs
Research, review and analyze data related to customer accounts, billing information and purchase contracts
Set up and register customer account with 3^rd party payment portals such as Ariba or Coupa
Interact with data team to ensure appropriate reporting of billing and revenue data
Recommend and help implement improvements to data collection and reporting methodologies in the related billing systems
Work with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues
Review, validate, and process customer contracts in CPQ/SFDC system.
Make sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled
Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams
Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules
Validate or escalate exceptions and customization requests
Respond to customer queries
Assist with customer vendor forms
Provide coverage and support to the other members of the billing team when required
Assist in providing support documentations for financial audits
Other ad-hoc duties as assigned.

Note: This is a contract role which will last 6 months.

Qualification Requirements

Bachelor’s degree in Business, Finance or Accounting
1+ years of relevant experience
Fluent oral and written communication skills in English
Excellent customer service and organizational skills, with attention to detail
Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
Strong customer service, Excel and analytical skills
Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Tools you will use

NetSuite/Oracle
Salesforce CPQ
Microsoft Suites (Word & Excel)
Wrike Management tool
ZenDesk ticketing system
RingDNA

Perks of working at Wrike

10 days of National and Festival Holidays per year
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities
Broadband/Internet Reimbursement: INR 1500 per month
Night shift allowance
This position is available remote

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

Please mention the word **EASED** and tag ROTIuMzMuMjEzLjEzNg== when applying to show you read the job post completely (#ROTIuMzMuMjEzLjEzNg==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.