Integrating CRM software with other business tools improves efficiency. Connecting different platforms allows companies to manage customer interactions from one place.

Email integration is a key feature. It helps track conversations, store customer emails, and schedule follow-ups. Employees can access all communication within the CRM system instead of switching between applications.

Social media connections are also important. Businesses can monitor customer feedback, respond to inquiries, and track engagement directly from the CRM dashboard.

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