ERPNext is an open-source web-based ERP software platform that enables businesses to manage their customer service operations more efficiently. It provides a dedicated customer service module with a comprehensive set of tools that help businesses manage their customer interactions, track issues, and resolve problems more efficiently. The module makes it fairly simple to create and manage customer tickets, respond to customer queries, and track responses with ease. Besides, the module provides detailed analytics and reports to help businesses monitor their customer service performance and identify areas for improvement. In the following section, we shall delve into the main benefits of ERPNext application development for customer service management.